River Stone Massage FAQ
Riveer Stone Therapeutic Massage
Cate A. Clark, LMT

Cate A. Clark, LMT
FAQ

FREQUENTLY ASKED QUESTIONS

What can I expect at my first appointment?
Please arrive 5 to 10 minutes before your appointment time to fill out a brief, confidential client intake form. You will be asked for contact and health information. We will discuss the reason(s) for your visit and your desired outcome(s). This office is fragrance-free. Please do not apply perfumes or scented body products prior to your appointment.

Must I remove all my clothes for massage?
Certain styles of bodywork/massage, such as acupressure and CranioSacral, allow you to remain fully clothed, removing only your shoes and eyeglasses. As Hot Stone, Swedish and Deep Tissue massage styles include the use of oil or massage crème, it generally works best to remove all clothing. Your therapist will step out of the room while you undress, get onto the table, and cover yourself with a sheet. If you feel more comfortable leaving undergarments on, please feel free to do so. Whether partially or completely undressed, you will be covered and properly draped at all times during your massage. The room is kept to a comfortable temperature, the table heated and additional blankets available as needed.

What if I don’t want certain areas of my body touched?
You can request that work be limited to specific areas only, as in Just Feet or Just Back, Neck, and Shoulders. A full body massage at RiverStone will include neck, shoulders, arms, hands, back, hips, legs and feet. If you would like to add abdominal, face or scalp work, please ask. If there are specific areas of the body that you do not want touched; if certain areas tend to be ticklish or sensitive, please let me know. In compliance with New Mexico State law and professional ethics, genitalia is always kept covered and never touched.

Am I supposed to talk to the therapist during the massage?
Please feel free to speak openly and express your needs directly during the massage. If heat or pressure needs to be different, say something immediately. It is my experience that deep relaxation and maximum benefit are the result of both therapist and client staying focused in the body and keeping conversation to a minimum. 

Am I supposed to add a tip to the fee?
Adding a tip to the fee, in recognition of a good massage experience, is always graciously appreciated. A common rule of thumb is to tip 15 -20% of the fee for good service.

My practice offers excellent value for the money by providing quality services at the lowest rates possible. Fees have not increased in almost ten years while I continue to advance my knowledge and skills by investing in Continuing Education in order to deepen my understanding, refine my techniques, and improve my communications. I use only the finest quality oils. All linens and equipment are meticulously maintained for your comfort and safety. Each client receives the highest quality in ethical, conscientious and technically proficient massage therapy. I strive to give you a consistently superior massage experience.

Providing excellent Customer Service is of the highest priority in my practice. If your session is unsatisfactory in any way, let me know immediately so that I can make adjustments. If your session meets or exceeds your expectations, please know that tips are cheerfully accepted.

What forms of payment are accepted?
Cash and checks are accepted. Payment is expected at time of service. RiverStone does not accept credit or debit cards. Receipts with insurance billing codes are available upon request.

What’s all the fuss about Eco-Friendly fragrance-free, non-toxic and smoke-free?
Some estimates show 20% or more of the human population experiences immediate adverse effects when exposed to common chemicals, synthetic materials, fragrances and smoke. Exposure to chemical fragrance products such as Chanel No. 5, Febreze and laundry dryer sheets can trigger severe and even life-threatening reactions in sensitive individuals. Did you know that fragrance manufactures are exempt from labeling and are not required to reveal known health hazards associated with use of their products? Long term exposure to ‘trade-secret’ ingredients, aka neuro-toxins, endocrine mimickers, hormone disruptors, respiratory irritants and carcinogens, are shown to lead to debilitation, disease and decreased quality of life. Fragrance products are invasive pollutants and their use can cause a health emergency for sensitive individuals when exposed to second-hand fragrance-chemical fumes. Flu-like symptoms, headaches, asthma attacks and acute debilitating neurological reactions are common among sensitive individuals. In Canada, Multiple Chemical Sensitivity is a recognized disability and, like cigarette smoke, fragrances are being banned from schools and work places. In the USA, informed consumers, along with conscientious and forward-thinking organizations, are active advocates of labeling and education regarding the health hazards associated with everyday unregulated toxic consumer products. “Fragrances: The New Cigarette Smoke. Quit Today.”

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