River Stone Massage FAQ
Riveer Stone Therapeutic Massage
Cate A. Clark, LMT

Cate A. Clark, LMT
FAQ

FREQUENTLY ASKED QUESTIONS

What can I expect at my first appointment?
Please arrive 5 to 10 minutes before your appointment time to fill out a brief, confidential client intake form. You will be asked for contact and health information. We will discuss the reason(s) for your visit and your desired outcome(s). This office is fragrance-free. Please do not apply perfumes or scented body products prior to your appointment.

Must I remove all my clothes for massage?
Certain styles of bodywork/massage, such as acupressure and CranioSacral, allow you to remain fully clothed, removing only your shoes and eyeglasses. As Hot Stone, Swedish and Deep Tissue massage styles include the use of oil or massage crème, it generally works best to remove all clothing. Your therapist will step out of the room while you undress, get onto the table, and cover yourself with a sheet. If you feel more comfortable leaving undergarments on, please feel free to do so. Whether partially or completely undressed, you will be covered and properly draped at all times during your massage. The room is kept to a comfortable temperature, the table heated and additional blankets available as needed.

What if I don’t want certain areas of my body touched?
You can request that work be limited to specific areas only, as in Just Feet or Just Back, Neck, and Shoulders. A full body massage at RiverStone will include neck, shoulders, arms, hands, back, hips, legs and feet. If you would like to add abdominal, face or scalp work, please ask. If there are specific areas of the body that you do not want touched; if certain areas tend to be ticklish or sensitive, please let me know. In compliance with New Mexico State law and professional ethics, genitalia is always kept covered and never touched.

Am I supposed to talk to the therapist during the massage?
Please feel free to speak openly and express your needs directly during the massage. If heat or pressure needs to be different, say something immediately. It is my experience that deep relaxation and maximum benefit are the result of both therapist and client staying focused in the body and keeping conversation to a minimum. 

Am I supposed to add a tip to the fee?
Adding a tip to the fee, in recognition of a good massage experience, is always graciously accepted. A common rule of thumb is to tip 15 -20% of the fee for good service. Posted fees include New Mexico Gross Receipts Tax.

My practice offers excellent value by providing quality service at the lowest rates possible. Each year, I continue to advance my knowledge and skills by investing in Continuing Education. Education brings new information and serves to both broaden and deepen my understanding, refine my techniques, and improve my communications.

This practice uses the highest quality Pure Organic Jojoba oil. Linens are supplied and maintained by Alsco. Equipment is meticulously maintained for your comfort and safety. I strive to provide each and every client with ethical, conscientious and technically proficient massage therapy. My practice is dedicated to providing a consistently superior massage experience and excellent Customer Service. If your session is unsatisfactory in any way, let me know immediately so that I can make adjustments. If your session meets or exceeds your expectations, please know that tips are cheerfully accepted.

What forms of payment are accepted?
Cash is preferred. Checks are accepted. Credit Card payments will show on your statement as paid to Etsy. Payment is expected at time of service.  Receipts with insurance billing codes are available upon request.

What’s all the fuss about Eco-Friendly fragrance-free, non-toxic and smoke-free?
Did you know that fragrance manufactures are exempt from labeling and are not required to reveal known health hazards associated with use of their products? Some estimates show 20% or more of the human population experiences immediate adverse effects when exposed to common chemicals, synthetic materials, fragrances, smoke and exhaust.
Exposure to airborne chemical fragrance products can trigger severe and even life-threatening reactions in sensitive individuals. Please use Unscented laundry chemicals, and avoid using scented body lotions, cologne, perfume and other strongly perfumed body care products prior to your appointment.

It stands to reason that long term exposure to toxic ‘trade-secret’ ingredients, aka neuro-toxins, endocrine mimickers, hormone disruptors, respiratory irritants and carcinogens can lead to debilitation, disease and decreased quality of life. Fragrance products are invasive pollutants and their use can cause a health emergency for sensitive individuals when exposed to second-hand fragrance-chemical fumes. Flu-like symptoms, headaches, asthma attacks and acute debilitating neurological reactions are common among sensitive individuals. In Canada, Multiple Chemical Sensitivity is a recognized disability and, like cigarette smoke, fragrances are being banned from schools and work places. In the USA, informed consumers, along with conscientious and forward-thinking organizations, are actively advocating to require product content labeling and basic education regarding the health hazards associated with unregulated toxic consumer products.

Fragrances: The New Cigarette Smoke. Quit Today.”

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